Application processing may include situations where the applicant states they are ineligible. What should be done?

When an applicant states they are ineligible during the application process, it is essential to document the claim and proceed with the case. This approach ensures that there is a record of the applicant's statement, which can be reviewed later if needed. Additionally, proceeding allows for the exploration of the situation in more detail, as there may be nuances or additional context that could affect eligibility.

Documenting the statement not only supports transparency but also demonstrates an adherence to protocol, ensuring that the application is handled fairly and thoroughly. It may lead to further verification steps or discussions to clarify the applicant's status and to ensure no miscommunications are made.

In choosing to document and proceed, it reflects a balanced approach to handling eligibility, respecting the applicant's input while still maintaining the standards of the application process. This approach is preferable over assumptions, which might lead to premature decisions about eligibility.