If the required information is not provided for a recertification, what should be done at the end of the certification period?

At the end of the certification period, if the required information for recertification is not provided, closing the case is the appropriate course of action. This approach ensures that the program maintains its integrity and compliance with regulations, as certification must be based on complete and accurate information. When necessary documentation or information is absent, it indicates that the client's eligibility for ongoing services cannot be determined, making it essential to close the case to avoid improper provision of benefits.

Additionally, maintaining accurate records and managing cases diligently is crucial for the efficiency of the program. If a case is left open without the necessary recertification details, it could lead to potential issues with resource allocation and accountability. While other options like contacting the client or issuing a temporary approval might seem viable, they do not address the fundamental requirement for complete information necessary to make informed decisions about continued eligibility.