What action should a caseworker take if additional information is needed after an interview?

When a caseworker requires additional information after conducting an interview, the most effective action is to contact the client immediately. This approach ensures that the caseworker addresses any gaps in information in a timely manner, which can help facilitate the decision-making process, avoid delays in case resolution, and enhance the overall service received by the client. Immediate contact allows for clarification of any uncertainties and establishes open lines of communication, fostering a better understanding between the caseworker and the client.

While documenting a lack of information and scheduling a follow-up interview may seem useful, they do not address the immediate need for information as effectively as direct contact. Waiting for the client to provide the information could lead to significant delays and potentially impact the outcome of the case. Therefore, contacting the client promptly is the most proactive step that ensures a comprehensive understanding of the client's situation and needs.