When an application is submitted by mail or fax and a phone number is available, what action should be taken?

When an application is submitted by mail or fax and a phone number is provided, it is essential to contact the applicant for a telephone interview. This step ensures that any additional questions can be addressed and any necessary clarifications on the application can be obtained, which helps streamline the process and ensures that the applicant's situation is fully understood.

Conducting a telephone interview not only allows for real-time communication but also builds rapport with the applicant, making them feel more engaged in the process. This interaction can also uncover information that may not have been included in the initial application, allowing for a more accurate and complete evaluation of eligibility for the services.

Utilizing the provided phone number is efficient as it eliminates the potential delays that may arise from sending letters back and forth or waiting for an in-person meeting, both of which may prolong the processing of the application and delay the assistance the applicant may need.