When should workers send a manual notice?

Sending a manual notice is appropriate when NC FAST, which is the electronic system used in North Carolina for managing food and nutrition services, is unable to operate or is unavailable. This ensures that individuals can still receive necessary communications regarding their benefits and any other important information, even if the electronic system is down. This protocol guarantees that there's no disruption in informing recipients about their status or any actions they need to take, thereby maintaining the support and service quality expected in food and nutrition assistance programs.

In contexts where other options might apply—such as updating benefits or certifying new units—these activities generally do not require a manual notice, as the electronic system or other established procedures would typically be utilized for these purposes. Sending a manual notice specifically addresses the need for communication in situations where the system cannot function as intended.